Top Questions to Ask a Funeral Undertaker in Dundee

Choosing the right funeral undertaker is one of the most important decisions you’ll make when planning a farewell for your loved one. Whether you’re arranging a service in advance or during a time of loss, asking the right questions can help ensure your send-off is handled with clarity, care, and compassion. 

In this guide, we’ve outlined the most important questions to ask a funeral undertaker to help you feel informed and confident when planning a funeral in Dundee. 
 

What Services are Included in the Funeral Package? 

Packages can vary between funeral undertakers. Some providers may include everything from transportation and care of the deceased to the funeral ceremony itself, while others may charge separately for individual elements. At James Ashton & Son, we offer a number of funeral packages to suit your loved one’s needs. If you’re comparing funeral directors in Dundee, make sure to ask for a breakdown of what’s included so you can ensure clarity throughout the process.  
 

Can You Help with Pre-Paid Funeral Plans? 

Planning ahead with a pre-paid funeral plan can reduce the emotional and financial burden for loved ones. It also allows you to specify your wishes in advance and lock in today’s prices. Many funeral undertakers in Dundee offer pre-paid funeral plans, which include important decisions such as the type of service, burial or cremation preferences, coffin choices, music and floral tributes. At James Ashton & Son, we offer a range of pre-paid funeral plans via Golden Charter starting from £1,635 with monthly payments from £17.41. It’s important to ask your funeral undertaker about available options and whether plans are protected by a registered provider. 
 

How Can You Personalise the Funeral Service? 

The most meaningful tributes truly reflect the life of the person you are honouring. There are many ways to personalise a funeral service, and small details can make all the difference, such as readings or poems, music that held special meaning to your loved one or memorial donations to a charity they cared about. Ask the funeral undertaker how they can tailor the funeral service to reflect your loved one’s personality, values and wishes. 
 

Can I Choose the Time and Place?  

Some funeral homes may not be able to offer you full flexibility in the date and time of your service as crematoriums, churches and other establishments will have other services arranged. Funeral undertakers will try their best to accommodate your request but are likely to offer you a selection of available dates and times to choose from. It’s important to ask your funeral director about the time and location to find a suitable date that works for you.  
 

How Do You Support Families After the Funeral? 

A funeral director’s role extends far beyond the day of the service. As the first point of contact for bereaved families, they offer not only practical guidance but also emotional support during a deeply difficult time. At James Ashton & Son, we’ve been a trusted part of the Dundee community for generations. We understand that grief doesn’t end with the funeral, and we’re here to support you in the days and weeks that follow. 

Are You Locally Based and Independent? 

Choosing a funeral undertaker is important – you need someone who you can trust to help make the right decision. Many people feel more comfortable working with a local team with strong community roots. With locations across Dundee and St Andrews, James Ashton & Son is the region’s largest independent funeral director, supporting families with compassion and care since 1910. It’s worth asking your funeral director if they are an independent, family-run business as it can make all the difference in the care and support you receive.  
 

Can I Visit my Loved One Before the Funeral? 

You will most likely be able to visit your loved one as many times as you wish before the service, after your loved one has been dressed or embalmed. However, you will need to be mindful of the opening times of the chapel or funeral home, so make sure to ask your funeral undertaker when you can visit. For certain religions, it’s custom to have your loved one at home the night before the funeral. If this is a service you require, speak to your funeral director. They’ll be able to advise you on how this usually works.  
 

Choosing the Right Funeral Undertakers For You 

Planning a funeral can be a daunting task, but it is important to remember that you are not alone. Asking the right questions helps you find a funeral undertaker who listens, supports, and delivers a service that honours your loved one with care, dignity and respect.  

Whether you’re planning ahead or making arrangements during a difficult time, don’t hesitate to have an open conversation. Your dedicated James Ashton & Son funeral director is here to help you every step of the way. Speak to our team at your nearest branch, available 24/7:  

1, 1a Cardean Street, Dundee, Angus, DD4 6PS 

188 High Street, Lochee, Dundee, Angus, DD2 3DN 

132 – 136 Hilltown, Dundee, Angus, DD3 7BJ 

56 Largo Road, St Andrews, Fife, KY16 8RP (Macgregors)